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Cancellation Policy


Instructions for cancellation & Cancellation form



Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed activities:



A. Cancellation policy



Right of Withdrawal



You have the right to withdraw from this contract within fourteen days without the need to state any reason.



The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.



In order to exercise your right of withdrawal, you must inform us (Bruncken & Gebhardt GmbH, Gartenstr. 14, 41569 Rommerskirchen, Germany, Tel .: 0176 30740451, E-Mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.



In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.



Effects of Withdrawal



If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.



You have to send the goods to us or to Ontaro GmbH c / o Bruncken & Gebhardt, Hüttenstr. 100-102, 50170, Kerpen to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.



You bear the immediate costs of returning the goods. The direct costs of the return are estimated at a maximum of about 64 Euro for any such goods in respect of such goods which by their nature can not normally be returned to us by mail (freight forwarding goods).



You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.



B. Cancellation form



If you want to revoke the contract, please fill out this form and send it back.




ONTARO GmbH c / o Bruncken & Gebhardt
Huettenstrasse 100-102
50170 Kerpen




I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):



Order number:__________________________________________






Ordered on (*) ____________ / received on (*) __________________




Name of consumer (s)




Address of the consumer (s)




Signature of the consumer (s) (only in the case of a communication on paper)







(*) Delete as appropriate