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Refund Policy


Instructions for cancellation & Cancellation form



Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed activities:



A. Cancellation policy



Right of withdrawal



You have the right to revoke this contract within fourteen days without giving reasons.



The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.



In order to exercise your right of withdrawal, you must inform us (Bruncken & Gebhardt GmbH, Gartenstr. 14, 41569 Rommerskirchen, Germany, Tel .: 0176 30740451, E-Mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.



In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.



Consequences of revocation



If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.



You have to send the goods to us or to Ontaro GmbH c / o Bruncken & Gebhardt, Hüttenstr. 100-102, 50170, Kerpen to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.



You bear the immediate costs of returning the goods. The direct costs of the return are estimated at a maximum of about 64 Euro for any such goods in respect of such goods which by their nature can not normally be returned to us by mail (freight forwarding goods).



You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.



B. Cancellation form



If you want to revoke the contract, please fill out this form and send it back.




ONTARO GmbH c / o Bruncken & Gebhardt
Huettenstrasse 100-102
50170 Kerpen




I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):



Order number:__________________________________________






Ordered on (*) ____________ / received on (*) __________________




Name of consumer (s)




Address of the consumer (s)




Signature of the consumer (s) (only in the case of a communication on paper)







(*) Delete as appropriate